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probot.github.io/_apps/support.md
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---
title: Support Requests
description: Comments on and closes issues labeled as support requests.
slug: support
screenshots:
- https://raw.githubusercontent.com/dessant/support-requests/master/assets/screenshot.png
authors:
- dessant
repository: dessant/support-requests
host: https://probot-support-requests.glitch.me
stars: 19
updated: 2018-10-03 02:40:14 UTC
installations: 44
organizations:
- Homebrew
- mui-org
- gulpjs
- kivy
- wix
- CachetHQ
- nozzle
- PHPOffice
- MinecraftForge
- Laravel-Backpack
---
A GitHub App that comments on and closes issues labeled as support requests.
## Usage
1. **[Install the GitHub App](https://github.com/apps/support)**
for the intended repositories
2. Create `.github/support.yml` based on the template below
3. Start labeling issues as support requests
#### Configuration
Create `.github/support.yml` in the default branch to enable the app.
The file can be empty, or it can override any of these default settings:
```yaml
# Configuration for support-requests - https://github.com/dessant/support-requests
# Label used to mark issues as support requests
supportLabel: support
# Comment to post on issues marked as support requests, `{issue-author}` is an
# optional placeholder. Set to `false` to disable
supportComment: >
:wave: @{issue-author}, we use the issue tracker exclusively for bug reports
and feature requests. However, this issue appears to be a support request.
Please use our support channels to get help with the project.
# Close issues marked as support requests
close: true
# Lock issues marked as support requests
lock: false
# Assign `off-topic` as the reason for locking. Set to `false` to disable
setLockReason: true
# Repository to extend settings from
# _extends: repo
```
## Supporting the Project
The continued development of Support Requests is made possible
thanks to the support of awesome backers. If you'd like to join them,
please consider contributing with [Patreon](https://www.patreon.com/dessant).