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71 lines
2.0 KiB
Markdown
71 lines
2.0 KiB
Markdown
---
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title: Support Requests
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description: Comments on and closes issues labeled as support requests.
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slug: support
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screenshots:
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- https://raw.githubusercontent.com/dessant/support-requests/master/assets/screenshot.png
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authors:
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- dessant
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repository: dessant/support-requests
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host: https://probot-support-requests.glitch.me
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stars: 19
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updated: 2018-10-03 02:40:14 UTC
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installations: 44
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organizations:
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- Homebrew
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- mui-org
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- gulpjs
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- kivy
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- wix
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- CachetHQ
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- nozzle
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- PHPOffice
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- MinecraftForge
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- Laravel-Backpack
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---
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A GitHub App that comments on and closes issues labeled as support requests.
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## Usage
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1. **[Install the GitHub App](https://github.com/apps/support)**
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for the intended repositories
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2. Create `.github/support.yml` based on the template below
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3. Start labeling issues as support requests
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#### Configuration
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Create `.github/support.yml` in the default branch to enable the app.
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The file can be empty, or it can override any of these default settings:
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```yaml
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# Configuration for support-requests - https://github.com/dessant/support-requests
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# Label used to mark issues as support requests
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supportLabel: support
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# Comment to post on issues marked as support requests, `{issue-author}` is an
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# optional placeholder. Set to `false` to disable
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supportComment: >
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:wave: @{issue-author}, we use the issue tracker exclusively for bug reports
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and feature requests. However, this issue appears to be a support request.
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Please use our support channels to get help with the project.
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# Close issues marked as support requests
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close: true
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# Lock issues marked as support requests
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lock: false
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# Assign `off-topic` as the reason for locking. Set to `false` to disable
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setLockReason: true
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# Repository to extend settings from
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# _extends: repo
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```
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## Supporting the Project
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The continued development of Support Requests is made possible
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thanks to the support of awesome backers. If you'd like to join them,
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please consider contributing with [Patreon](https://www.patreon.com/dessant).
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