RootPanel/DOC/API/ticket.md

Ticket API

POST /ticket/create/

Request:

{
    "title": "Ticket Title",
    "content": "Ticket Content(Markdown)",

    // only for admin group user
    "members": [
        "jysperm", "jysperm@gmail.com"
    ]
}

Response:

{
    "id": "525284cc2cebb6d0008b4567"
}

Exception:

• invalid_title /^.+$/
• invalid_account: username

POST /ticket/reply/

Request:

{
    "id": "525284cc2cebb6d0008b4567"
    "content": "Reply Content(Markdown)"
}

Response:

{
    "id": "525284cc2cebb6d0008b4567"
}

Exception:

• ticket_not_exist
• forbidden

POST /ticket/update/

Request:

{
    "id": "525284cc2cebb6d0008b4567",
    // optional
    "status": "closed",

    // only for admin group user
    "attribute": {
        "public": true
    },
    "members": {
        "add": [
            "525284cc2cebb6d0008b4567"
        ],
        "remove": [
            "4cc2cebb6d5254567280008b"
        ]
    }
}

No Response.

Exception:

• already_in_status
• invalid_status

POST /ticket/list/

Request:

{
    "status": "open/pending/finish/closed",
    "limit": 30,
    "skip": 0
}

Response:

[
    {
        "id": "525284cc2cebb6d0008b4567",
        "title": "Ticket Title",
        "status": "open",
        "updated_at": "2014-02-18T09:18:27.214Z"
    }
]