---
name: Footer help
category: Navigation
keywords:
  - FooterHelp
  - learn more about
  - help documentation links
  - links to help documentation
  - link to help documentation
  - footer help boxes
  - educate about features
  - merchant education
  - educational opportunity
  - educating
  - teaching
---

# Footer help

Footer help is used to refer merchants to more information related to the product or feature they’re using.

---

## Best practices

Footer help should:

- Be positioned at the bottom of the interface
- Provide links to help that’s related to the experience on the screen
- Not be used to promote features or provide explanations for how something works
- Never link to information designed to upsell to merchants
- In rare cases, link to blog posts when there isn’t any help documentation to help merchants with the most logical next step in the workflow

If you’re a Shopify app developer, footer help could also:

- Provide links to contact information or a support ticketing system

It’s recommended to link your footer help component to [help documentation](/content/help-documentation). Linking directly to your contact information might result in receiving a higher number of emails or calls.

---

## Content guidelines

### Footer help

By default, footer help should link to information in the Shopify Help Center and should follow this content pattern:

- Learn more about {X}.

Links should be:

Clearly labeled: Merchants shouldn’t need to guess where they’ll end up if they click on an action link. Never use “click here” as a link because it doesn’t set expectations about what’s next.

For Shopify app developers linking to contact information, footer help should follow this content pattern:

- Option 1: {Contact us} about [X].
- Option 2: Reach out to us at {contact info}.

<!-- usagelist -->

#### Do

- Learn more about [shipping zones].
- [Contact us] about email marketing.

#### Don’t

- Go to [docs] to learn about zones.
- Find out about [themes].

<!-- end -->

---

## Examples

### Footer help box

Use to direct merchants to more information related to the product or feature they’re working on.

```jsx
<FooterHelp>
  Learn more about{' '}
  <Link url="https://help.shopify.com/manual/orders/fulfill-orders">
    fulfilling orders
  </Link>
  .
</FooterHelp>
```

---

## Related components and documentation

- To learn how to embed a link in a piece of text, [use the link component](/components/link)
- To learn how to write documentation for an app or theme, [use the the guide on how to write product documentation](/content/help-documentation)
- To learn how to provide support for an app, [use the guide on supporting your app](https://help.shopify.com/en/api/app-store/being-successful-in-the-app-store/supporting-your-app)
