RootPanel/core/template/ticket_reply_email.html

<%= reply.content_html %>

<hr />

Replied by <%= account.username %> at <%= reply.created_at %>, View ticket:
<a href='<%= config.web.url %>/ticket/view/?id=<%= ticket._id %>'><%= ticket._id %></a>
<br />
Notice from <%= config.web.name %>.